Teams | Collaboration | Customer Service | Project Management

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10 top in-app messaging best practices to engage users

In-app messaging can be an excellent channel to communicate with users, provide support, deliver updates, and sell your offerings. Appropriate usage of such messaging helps businesses secure customer trust and enhance user experience. So, with targeted elements and dynamic messages, businesses can leverage in-app messaging to drive user engagement and increase sales. In the blog post, let’s explore the in-app messaging best practices you must follow to leverage its fullest potential.

The Complete Guide to The IT Help Desk: Definition, Features, And Benefits

If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!

Here's why campaign management is broken-and how to fix it.

We all know what good marketing looks like. From Nike’s “Just Do It” campaign to Barbie’s 2023 revival, it’s clear when brands make a lasting impression. But what we don’t see is all the chaos behind the scenes. Delays, budget overages, and late nights can pile up before campaigns cross the finish line—cutting into your company’s revenue gains.

Time Tracking Software with Screenshots: A Compressive Guide 2024

What does a business need? What is the expectation of a CEO? These are simple questions that come to the mind of business owners every day and one of the simplest answers to this is all they want is to enhance productivity and streamline their operations.

How "Ways of Working" Meetings Boost Teamwork?

Collaboration is key for any successful team. However, with competing priorities and busy schedules, it can be hard for team members to align and work together effectively. That’s where “Ways of Working” meetings come in. These regular touchpoint meetings provide a structured way for teams to build stronger working relationships. So, how do “Ways of Working” meetings accomplish this?

Passively track keywords in Mattermost

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

Don't let ideas die post-retro: 5 ways to make retrospectives more actionable

The retrospective is a familiar end-of-cycle exercise for product development teams who follow Agile methodology. Done right, it can be a highly impactful process with the potential to improve how teams collaborate, function, and innovate. But all too often, teams skip this critical step of reflection in favor of moving on to the next “big” thing.

75% of employees stay for the well-being benefits provided: Report

A startling number of employees in today’s quickly changing job market are struggling with financial concerns, which have an impact on both their personal and professional productivity. Recent statistics show a concerning trend: almost 9 out of 10 employees say they are concerned about their financial situation, and over half of workers report barely making ends meet.

Navigating the data dilemma with workforce analytics

Modern companies generate a mind-boggling amount of data but only use a fraction. It’s estimated that by 2025, we will produce, consume, share, and store over 180 zettabytes of data. That’s 180 trillion gigabytes zooming around the information highway. And yet, 44% of employees can’t find the data they need to do their job. They waste 36% of their day looking for and consolidating information scattered between 4-11 platforms.