Teams | Collaboration | Customer Service | Project Management

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What is WEM & why should I care? | Zendesk Customer Success

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

The ROI of Employee Monitoring Software: A Story of Alex, the CEO

The ROI of Employee Monitoring Software: A Story of Alex, the CEO ‍ Alex sat in his office, staring at the numerous software proposals in front of him. As the CEO of a mid-sized technology company, he had always believed in the power of automation and technology to streamline operations and drive business success. However, one recent proposal from a vendor called We360.ai had left him unsure.

5 Ways ISP Proxies Improve Your Internet Experience

In the current world, fast internet connection, privacy, and the ability to access what is prohibited online are crucial to a satisfying internet experience. With a demand for better connectivity, the use of ISP proxies to improve browsing is increasing. These proxies are well-equipped tools that enable users to achieve better control of their internet usage in various ways.

Next-gen employee recognition: 16 strategies + employee recognition program examples

As anywhere work and AI reshape the modern workplace, traditional employee recognition models fall short. Dispersed teams and stretched HR departments need scalable, innovative recognition and rewards solutions that foster a deeper sense of value and commitment — leading to more engaged people and higher retention rates.

The AI Revolution: How Customer Support Agents Are Becoming Superhuman

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

How to nail your developer presence on Miro

A look at how developers can leverage app marketplace profiles, reviews, metrics, and more to build a trusted reputation on Miro’s developer platform and marketplace. Developers and partners can find a variety of opportunities on Miro’s award-winning Developer Platform and Marketplace with a potential audience of Miro’s 80+ million users eager to streamline their workflows with the power of 3rd-party apps and integrations.

Innovative Solutions to Prevent Time Theft

Time theft is a severe concern that HR managers must not ignore, particularly in today’s rapidly changing work settings. The question of correct time tracking has significantly evolved regardless of the employee’s remote, hybrid, or on-site work setting. Whether it concerns clearly defined working hours or specific tasks that employees make to address personal issues, such micro-shirking accumulates and gradually impacts the company’s margins.

Quality assurance with Zendesk | Zendesk Customer Success

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.