Teams | Collaboration | Customer Service | Project Management

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Time Tracking Policy: Why They Matter and How to Get It Right

9 Managing employee hours can sometimes be a mess if there is no proper structure to follow. A time tracking policy is a clear guideline that can be followed to minimize confusion and inconsistency in the number of hours recorded. In this blog, we explore why this policy is crucial, as it is the way to ensure proper documentation and accountability at the workplace.

Lessons from 'The Office': Combating Workplace Dysfunction with Productivity Tracking Software

Explore the real-world implications of workplace scenarios depicted in "The Office." Learn from Dunder Mifflin's missteps and discover how ethical employee surveillance software can help create a more harmonious work environment.

Work from Home: Key Advantages and Disadvantages

Work from home is a blessing as well as a curse. As the saying goes, nothing is 100% advantageous, remote work included. However, the most essential part you are missing out on is to balance its benefits and disadvantages, which will lead to more fruitful results. Plus, don’t forget that you have a diverse workforce. Moreover, everyone has their needs, priorities, and preferences.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Harnessing the power of reporting with Zendesk WFM

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Streamline staffing with automated scheduling in Zendesk WFM

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Supercharge productivity and real-time agent insights with Zendesk WFM

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How To Create an Attendance Policy (Free Template)

Running a bit late? Overslept or got caught in traffic? It happens to the best of us. In fact, over 1 in 4 workers (29%) admit to showing up to work late at least once a month. While the occasional late start is understandable, chronic absenteeism and tardiness significantly drain productivity—The CDC estimates that absenteeism costs U.S. employers $225.8 billion annually, or $1,685 per employee! In this article, we’ll explore how to develop a reasonable attendance policy.

Performance Management Software: What You Need to Know About?

Want to know all about performance management software? You are on the right page. According to a 2019 Work human Analytics & Research Institute survey, 55% of employees said yearly reviews didn’t boost their performance. In the same survey, experts identified that 53% of employees said that performance reviews didn’t show the work they do. That’s why you need to redefine your yearly review policies if it is not working for you.