Learn more about InvGate Service Desk's multiple user profiles by requesting our 30-day free trial: https://bit.ly/3PIt2EH.

Service desk managers monitor the service desk performance and thus need a tool that adapts to their specific needs.

In particular, these service desk software features will boost help desk managers' productivity:

• Clear dashboards to analyze the daily activity of their teams.
• Fast and accurate reporting to detect trends and improvement areas and make data-based decisions.
• Gamification to boost the whole team's performance and engagement.
• A complete view of ongoing tickets to manage the agents' workload.

See what these look like on InvGate Service Desk in this service desk manager view walkthrough.

Want to see what the other user roles look like? Check out the playlist: https://www.youtube.com/playlist

Key moments:
00:00:00 Introduction
00:00:33 Service desk dashboard view
00:00:46 The Manager section
00:02:03 The Requests section
00:02:26 Service desk reports section
00:03:06 Service desk gamification
00:03:42 Conclusion

You can find more information on InvGate Service Desk here: https://bit.ly/46BLxks.

And don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate.

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