Explore a written version of this Knowledge Management guide here: https://invgate.com/guides/knowledge-management

In this video, we'll explore the essential strategies and best practices to help you unlock the full potential of your organization's knowledge assets.

Key moments:
00:00:00 Introduction
00:00:23 What is Knowledge Management
00:01:06 Importance of KM
00:01:41 5 Benefits of Knowledge Management
00:02:20 Types of Knowledge
00:03:34 Knowledge Management Process
00:04:36 Knowledge Management Use Cases
00:05:22 Knowledge Management Best Practices
00:06:12 InvGate KM Tools
00:06:31 Conclusion

Learn more about InvGate Service Management here: https://hubs.ly/Q02WkR8r0

#Knowledge Management #itil #incidentmanagement #InvGate #servicedesk