Build your Knowledge Management process with the pre-built template on InvGate Service Desk's 30-day free trial: https://hubs.ly/Q02CgXLh0!

A Knowledge Management process systematically gathers, organizes, shares, and analyzes an organization's knowledge regarding resources, documents, and people skills.

It's designed to help the organization manage its knowledge base or other knowledge assets effectively, ensuring that information is current, accessible, and utilized optimally.

Implementing a well-defined Knowledge Management process flow simplifies daily tasks and fortifies the foundation of your business in several key areas:

• Enhanced efficiency.
• Improved decision-making.
• Increased innovation.
• Consistency in service.
• Compliance and Risk Management.

Start building a knowledge article creation workflow with this tutorial!

Key moments:
00:00:00 Introduction
00:01:04 Exploring the knowledge article creation workflow template
00:01:53 Reviewing the workflow starting point
00:02:10 Configuring the knowledge article draft form
00:02:51 Setting up approvals
00:03:15 Configuring the decision tree
00:03:36 Setting up the article rejection
00:03:54 Setting up the article approval
00:05:16 Using AI to draft knowledge articles
00:06:05 Conclusion

You can find more information on InvGate Service Desk here: https://hubs.ly/Q02Cg_7j0!

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