Adjusting Forecasts and Schedules with Tymeshift
Free trial of Tymeshift 👉 https://zdsk.co/49vJdNq

In this webinar, you will learn:
🎯 How to set up your forecast and schedules
🎯 How to adjust your forecast for the best accuracy
🎯 Best practices for scheduling complexities

Timestamps:
📋Intro

0:00 - Intro

00:47 - Why is Forecast important to your business

01:50 - Overview of Workstream

04:53 - Overview of Forecast

🔮Forecast

06:00 - Hiding or showing workstreams options

07:00 - Importing historical volume contacts to Tymeshift

07:25 - How to omit certain Zendesk data to Forecast

08:17 - Analyzing the chart | Viewing by day, week or year

10:00 - Focast | Data projection for Forecast generation

11:31 - Inbound Volume

12:00 - Required Staffing

12:48 - Volume Adjustment | Adjustment for campaigns or events

13:38 - Excluded Outliers

18:15 - Staffing Parameters | Setting Channel, Occupancy Rate, AHT, FRT, Shrinkage and Availability options for setting ideal Forecast

📅Schedule

25:25 - Overview

26:05 - Adjusting preferable setups

29:10 - Editing Schedules with ease an analyzing it through the heatmap

31:34 - Daily, weekly and monthly schedule views

32:52 - Importing and Exporting Schedules

33:45 - Scheduling in different ways

34:44 - Locations

37:00 - Intraday Variants

41:57 - Generating schedules per agent

42:35 - Assigning users to the Workstream

43:20 - Forecast X Actual

🧑‍💻Agent View

45:15 - Overview

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