In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management.

What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.

Key moments:
00:00:00 Introduction
00:00:29 CI, ITIL definition
00:00:55 Difference between CI and Assets
00:01:53 CI attributes
00:02:20 Common types of CI attributes
00:02:26 CI lifecycle stages
00:04:11 What is a CMDB

#InvGate #ConfigurationItem #CI #assetmanagementsoftware

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