📅 Event Date & Time: June 27th at 11:00 AM CDT
📌 Event Organizers: Zendesk Community Team

Event Overview 📝
On June 27, we hosted our highly anticipated second event in our Post-Relate Community series, where we delved into the world of AI agents: the most autonomous bots in CX. Our expert panel provided a deep dive into the core functionalities of AI agents, followed by an engaging, interactive demo.

Attendees gained valuable insights into 📚

Best Practices: How to effectively implement and manage AI agents.
Use Cases: Real-world applications and success stories.
Resources: Tools and guides to start transforming your service experiences with AI agents.

Why Watch? 🤔
If your goals include:

Driving higher automated resolution rates
Elevating every customer interaction
Enhancing your operational efficiencies
This event was an excellent opportunity to learn how to harness the full power of Zendesk AI agents.

Event Highlights 🌟
Expert Panel Discussion: In-depth analysis of AI agent functionalities.
Interactive Demo: Hands-on demonstration showcasing AI capabilities.
Q&A Session: Direct answers from industry experts.

Timestamps ⏱️

00:00 - Introduction

00:05 - CX Trends + AI Agents

01:00 - Zendesk AI for Transforming CX

02:15 - The Most Autonomous Bots in CX

02:50 - Powered by Ultimate AI

03:25 - Delivering exceptional CX with AI Agents

04:30 - Automate 80% of all customer interactions

06:50 - Generate Replies

08:35 - AI Agent Persona

10:50 - Conversational Flows

11:23 - API Calls & Integrations

13:05 - Reporting & Insights

14:00 - Scaling & Innovation

15:00 - Zendesk AI Agents are designed to build trust.

15:30 - How leading companies use AI

16:35 - AI Agent Solution Demo

22:35 - Apply AI Agents to your Industry|\

23:05 - Ai Agents Use Cases

23:35 - Retail Use Cases

25:10 - Software Use Cases

26:45 - Financial Services Use Cases

27:00 - Media and Entertainment Use Cases

29:25 - Pricing and Packaging

30:15 - Outcome Based Pricing

31:35 - How is Automated Resoultion Counted?

32:10 - Monitor Usage

32:40 - Coming Soon

33:00 - Improve how your AI Agent communicates in other languages and channels

34:18 - Resources to help you get started
35: 00 - Live Q&A

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