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In this video, we share some pro tips on optimizing the ticketing process for your help desk.

Why do you need a well-defined ticket workflow?

• Improve efficiency and organization
• Track and resolve issues smoothly
• Keep your team and customers happy

Key moments:
00:00:00 Intro
00:00:18 What is a help desk process flow
00:00:57 Five steps to define a clear help desk ticketing process
00:01:03 1- Understand the scope of the service desk
00:01:58 2- Create the process flow
00:02:40 3- Build a knowledge base
00:03:09 4- Configure the service desk software
00:04:04 5- Analyze, iterate, and optimize
00:05:14 Best practices implement your help desk ticketing process
00:06:30 Closing

#InvGate, #help desk ticket workflow, #ticketing process