Learn how to make the move from live chat to messaging 👉 https://zdsk.co/migratingmessaging

In this video, you will learn all the key components to see if you are ready to make the move from live chat to messaging. Watch this step by step tutorial to learn about key differences, determine your eligibility, plan your rollout, and communicate the impact to your organization.

Timestamps:

0:00 - Intro

1:11 - Difference between Live Chat and Messaging

3:16 - Plan your messaging rollout

3:46 - Determine your eligibility

4:00 - Plan your upgrade to messaging

5:52 - Plan your messaging rollout

9:16 - Assessing and communicating the impact

10:38 - Top 3 Considerations to Get Ahead of

13:29 - KPIs & Reporting

14:30 - Common Questions

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#LiveChat #Messaging #ConversationalExperiences