Q3 '23 What's New: AI Powered Conversational Experience
How Zendesk is evolving AI in the CX landscape 👉 https://zdsk.co/3QwGOuS
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In this video, we will reveal our new announcements for AI Powered Conversations for Q3 of 2023. Highlights include hearing about our new bot innovations and agent enhancements on Messaging.

Timestamps:
Intro - 0:00
What we released this year - 0:36
Trends in the market - 1:17
Customer story: Liberty London - 2:59
Bot innovations: Answer templates - 4:39
Bot innovations: Intent clarification - 5:29
Demo - 6:10
Bot innovations: Bots for Slack - 8:34
Agent enhancements on messaging: Skills-based routing - 9:11
Agent enhancements on messaging: SLAs and datasets - 10:36
Recap - 11:43

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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