Reporting Best Practices I Diving Deep Webinars
Free trial of Tymeshift 👉 https://zdsk.co/49vJdNq

In this session, Jordan Sleightholm will host this deep dive into how to get the most out of Tymeshift's reporting.

You'll learn more about:
🎯 How to set up reports
🎯 The best reporting templates to think about
🎯 Powerful metrics that everyone should keep in mind

Timestamps:
🔬Recap of Tymeshift features

0:00 - Intro

00:42 - Brief Recap of how does Time Tracking report works

02:30 - Agent Activity Overview

04:42 - Zendesk Ticket through agent activity

06:25 - Adherence

📋Reporting

06:37 - Reporting intro view

07:16 - Creating templates | Metric introduction

10:19 - How to group reports by

11:50 - Viewing reports by Workstreams

13:16 - Executive View Reporting

📈Insights & metrics best practices

15:15 - Occupancy Best Practices

18:04 - How to make sure teams are not under or overstaffed

18:52 - Solved points per hour

20:39 - Untracked time best practices

👀Reporting Views

21:09 - Checking reporting data by agent & ticket level

22:35 - Reopened points insights

23:14 - Checking data by channel

24:50 - Checking data by time intervals

27:45 - Default x Custom report

🖼️Dashboards

28:55 - Dashboard set up & best practices

32:44 - Adding widgets

🧑‍💻Agent Attendance

33:22 - Overview

34:17 - Filtering options

🔮Forecast X Actual

35:35 - Overview & best practices

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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