In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. 🤖✨

Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction. 📈💬

We also had a lively Q&A session where participants shared their questions, making it a great opportunity to learn from experts. 🗣️❓

⏳ Timestamps:

00:00 - Introduction to the event and speakers.

02:01 - Overview of Zendesk AI Agents and their capabilities.

15:01 - Discussion on the unique features of Zendesk's QA tools, including Auto QA categories and scoring.

30:01 - Deep dive into the Spotlight feature and its applications in analyzing customer interactions.

45:01 - Presentation on coaching tools and their role in enhancing team performance and transparency.

55:01 - Question from Michael to Carlos: How does Zenus QA stand out amongst other QA tools, particularly in analyzing voice and AI agents?

56:31 - Question from Michael to Magda: How can you provide feedback from customer and agent interactions to keep the AI updated on the latest issues for ticket resolution?

58:01 - Question from Vasco: What do you see as the upcoming trends in AI over the next three years, and how is Zendesk preparing to address them?

59:31 - Follow-up Question: Further discussion on how Zendesk is addressing these trends.
1:01:01 - Question on AI and automation: What are the implications of increasing automation for customer support teams?
1:02:31 - Question on quality assurance: How does Zendesk ensure the quality of interactions between human agents and AI agents?
1:03:31 - Question about training AI: What methods are used to train AI models based on customer feedback?
1:05:01 - Question about personalization: How does Zendesk AI personalize interactions based on customer data?
1:06:31 - Question on future developments: What new features can we expect in the future from Zendesk AI?
1:08:01 - Question on integration: How does Zendesk AI integrate with other tools and platforms used by businesses?
1:10:01 - Question about customer success: Can you provide examples of how customers have successfully implemented Zendesk AI?
1:12:01 - Closing remarks, summary of key points discussed, and final thoughts from the speakerss

::Event Resources:::

Help Center Q&A Summary: [Coming Soon]

Demo Recordings: [Coming Soon]

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