Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Building Product Notifications That Users Love

Product notifications should never spoil a user’s experience—they should contribute to it. Otherwise, users are prone to turn off the notifications. According to Statista, 39% of smartphone users who receive too many notifications turn them off in response. So how do you create product notifications that delight a user no matter how harried? Consider your users and their many different experiences as you design and build your product, not after.

5 open source Intercom alternatives to consider in 2022

Intercom has become an industry standard for talking to customers via live chat. In its 10 year history, Intercom set the bar for customer engagement with SaaS businesses pretty high. However, open source challengers are on the rise. The indisputable advantages of open source software over its proprietary counterparts have experts looking for open source alternatives to Intercom, too.

What is a Digital Workplace?

The digital workplace is a phenomenon that has grown in leaps and bounds in the wake of the COVID-19 pandemic. The adoption of technologies has increased and changed all aspects of our lives today, including how we work. However, today’s workplace is very different from the traditional workplace. For one thing, its definition is no longer limited to the physical sense.

Optimise Jira for your company; why - and how?

Do you drive a car? If you do, it probably has four wheels, four doors and four reasonably comfortable seats. If you have kids (or maybe even if you don’t), it’s probably smeared with snacks, the boot’s likely stuffed with sun tents and footballs and kites, and whatever else you’ve shoved in there and forgotten about. It’s not the fastest thing in the world – but it goes. Now, compare that to the vehicles of Formula 1. One seat, if you can call it that. No doors.

Does a 4 Day Work Week Actually Work?

Have you heard about the recent workplace buzz? The 4 day work week is a trendy workplace practice that is being talked about a lot. The key goal is to have three days off to achieve a better work-life balance. However, there are differing views on whether the 4 day work week achieves the desired objectives for both employees and the organization.

Webinar Demo: Unlocking your IT Helpdesk with chatbot for Hybrid workplace

Learn how 80% of repetitive IT Support issues & requests can be automated for your employees faster, instantly using IT Helpdesk Chatbot. Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ.