Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

The Key to Team Collaboration in 2021

A team’s success depends on the collaborative mindset of each individual, coupled with the effectiveness of their processes. As companies grow, processes become more complex and intricate, calling for more effective means of collaboration. We know that collaboration is essential for effective business operations and employee productivity, regardless of company size or industry.

Experience inflation and 'the need for speed'

A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a ride through the car wash. A few days before the scheduled servicing, I actually wanted to wash it. Then I thought back to the previous two times my car had received service. Each time I got it back cleaned and washed. “Nice! they’ll wash it at the garage anyway. ” I thought and I decided to skip the car wash. A few days later I was at the garage to pick up my car.

Simpplr's Blagoja Golubovski Named a 2021 Top 25 Software Product Executive

The Software Report is pleased to announce The Top 25 Software Product Executives of 2021, which includes Simpplr’s Blagoja Golubovski, VP of Product Management. Each nominee on this list is the driving force for software innovation, improved user experience, and the genesis of company revenue growth and continuity. Blagoja was recognized for leading product management and UX at Simpplr, driving and building beautiful products to solve for customer’s pain points.

Why Employees Are Disengaged and What You Can Do About It

Gallup, the analytics and consulting firm, started measuring employee engagement in 2000. They published that employee engagement was at an all-time high of 34% in 2018. Although that is good news, we are far from finished when it comes to creating companies that are exciting and fulfilling places to work at (whether virtual or in-person). Gallup published a separate article exploring the reasons behind why the majority of U.S. employees are not engaged despite the gains.

5 Customer Service Principles That Elevate Your Business

Customer service is a key part of any business and the modern customer has higher expectations than ever before. Helping your customers extends far beyond just making a sale – customers expect businesses to be on hand to handle their queries and ensure they get the most out of their products and services. Delivering quality customer support isn’t easy, and that’s why you need to design your service strategy based on these key customer service principles to guide your team.

Simpplr Recognized as a 2021 Gartner Cool Vendor for Digital Workplace Strategy and Applications

What’s cooler than being cool? Being designated as a 2021 Gartner Cool Vendor! What’s cooler than being cool? Being recognized as a 2021 Gartner Cool Vendor! On May 11th, 2021, Gartner published their research report, “Cool Vendors for Digital Workplace Strategy and Applications.” According to the report, “Remote and hybrid work amplify challenges in coordinating teams as the needs for flexibility around time, place, and technology affect everyone.”

Scrumban 101 What is Scrumban-A beginners guide

Scrumban is the combination of the Agile methodologies of Scrum and Kanban. Since project managers are always looking for ways to do things more efficiently, they created this hybrid system that gives project managers the flexibility to adapt stakeholder and production needs through a more visual approach. Scrumban emerged to meet the needs of teams who wanted to minimize the batching of work and adopt a pull-based system.