Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

“Do not do unto others as you would have them do unto you – they might have different tastes.” — George Bernard Shaw When it was time to look back and reflect on my three-month onboarding period at Miro, I was convinced that I’ve never been part of such a collaborative, open team culture. Curiously enough, I’ve never met anyone from my team (or company) in person.

It's safe to say that the ongoing COVID-19 pandemic has been a challenge for all of us — especially for organizations that were in the process of undergoing their own digital transformations as the lock downs started in March 2020. The need to use technology to support a fast-paced and agile workplace was always paramount — but somehow, it's become even more so in an era where most of your employees are going to be working from home for the foreseeable future.

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on what has worked well for them and share advice about what to expect in the future. In case you missed it, here are some highlights from recent interviews with industry leaders, as part of Zendesk’s CX Moments virtual events series.

When it comes to customer service, the most important thing you need to shine is an excellent team. However, a great team won’t just happen in a day. That’s why it’s essential to have dedicated training and onboarding for your customer service team. We’ve put together this article to help you make sure that your customer support staff are all ready for their roles by giving them the training they deserve.

ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how they are being utilized. To develop a full picture of where resourcing is currently, analysis and planning needs to be done across verticals – from finance to human resources, from distribution to procurement.