It seems like everyone is talking about the customer these days, but it hasn’t always been a top priority. Long viewed as a cost center by many businesses, customer service has been thrust into the spotlight during the pandemic. With so much uncertainty in the air, we are reaching out to businesses for help more than ever before.

Mattermost v5.32 is generally available today. The new feature release offers the following new features (see changelog for more details).

Digital transformation has always been an integral part of corporate development. It has been a critical consideration for successful business growth since the 90s. It has become increasingly rampant this past year due to the pandemic, especially for boards. Digitalization has unlocked many opportunities for organizations. However, digitalization spans different regulatory regimes, and this can cause a lot of transversal challenges to businesses.

Wire has introduced a new App-lock feature for Wire Pro customers. Team owners can now enable a mandatory App-lock for the entire team. Once enabled, members of the team will be required to authenticate themselves using a passcode or biometrics (depending on the user's choice when configuring) every time they open their Wire app. Owners can also customize the duration after which an unlocked app will be locked again.

With WhatsApps’s latest move to monetize data, personal users and businesses alike have become much more aware of the privacy element of the applications they use. Other major tech players and industry figures have even jumped on the news coverage to further highlight the issue. Apple has arguably taken on the role of privacy watchdog and has made bold statements about how damaging data harvesting is to the world.

Despite all of the changes to the workplace last year, one thing hasn’t changed—employees are still spending 60% of their time on work about work. These activities, like searching for information or chasing status updates, take time away from meaningful, strategic work that moves your organization forward. In 2018, we introduced Portfolios to help teams reduce work about work and organize their most important strategic initiatives with project portfolio management.

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Upgrade to Mattermost server v5.32 (releasing February 16th) and later to access these feature enhancements on your desktop, with mobile support coming soon.

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.