If you want to excel at customer service, you need to master proactive customer service. Proactive customer service is key to making your users and clients feel cared for. With proactive customer service, you can prevent and deal with crises, and it plays a vital role in forming loyal customers and brand advocates. But what’s the secret behind truly mastering proactive customer service? How can your company switch from reactive to proactive customer service? Let’s find out.

Customer experience (CX) has always been integral to a company’s success, but its significance has grown considerably in the midst of the COVID-19 outbreak. According to the Zendesk Customer Experience Trends Report 2021, half of all customers say that CX is more important to them now than it was a year ago.

We live in an increasingly connected age where you can get real-time updates on practically any topic and have packages delivered to your door the next day at the click of a button. The result of this connectivity is that customer expectations are changing rapidly. One area, in particular, is customer service. When consumers have questions or problems, they want answers right away. Fail to meet those expectations and you risk customers switching to other alternatives.

Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center monitoring is becoming increasingly important. But how do you start the call center monitoring process? This article will explore call center monitoring, the six steps for effective call center monitoring, and its key benefits.

Under the Appearance tab in your OneDesk Email Settings, you are able to edit some visual aspects of your email messages. If you have completed the Getting Started Wizard in OneDesk, you would have already edited aspects of the header (the logo) and added a signature. The email header and signature you set will be what OneDesk uses to wrap all your emails in. We put these at the top (header) and bottom (signature) of every email from OneDesk.

With many exciting new features and improvements, we’re incredibly excited to announce Rocket.Chat 3.13! We gathered the most important updates on this release and listed them below so you don’t miss a thing. Learn more about Rocket.Chat 3.13.

Planning to revamp your website, organize a charity drive, or maybe a spring picnic with friends? According to PMI the success of your project is highly dependent on the planning stage. Research shows a strong correlation between planning and success, even when spending as little as only 20% of your time on planning. Spending that extra time in the beginning to prepare for anyl possible scenario could save your picnic from the rain and your project from derailing.