Industry research has shown the increasing popularity of self-service from both company and customer perspectives. One report from Software Advice validates that self-service really does have a positive and measurable impact on both quality and quantity of customer service issues requiring an agent’s attention. Over 75% of respondents confirmed that First Level Resolution, First Contact Resolution, Cost Per Contact, and Cost Per Incident were improved.

The recent implementation of privacy labels in Apple’s App Store have ignited a new wave of discussions over privacy concerns with technology applications. Users now have greater visibility into the type of data that is collected, who that data is shared with and how it is used.

In October 2020, we launched our brand new conferencing capabilities, expanding our video limits to 12 and audio limits to 25 participants. We received resoundingly positive feedback on how vital this increased capacity was for collaboration and communication in the COVID era. Since that initial launch, we have received tons of valuable feedback from our customers about the conferencing experience.

At Asana we’re big on knowing who’s doing what by when—and that includes knowing when your own tasks are due. That’s why we created My Tasks—your one-stop-shop for viewing all of the work assigned to you in one central place. Whether you’re new to Asana or an Asana power user, My Tasks is the best way to make sure none of your work falls through the cracks. View your tasks in List, Calendar, or Board View, and create custom sections to make My Tasks work for you.

One of the key areas to business growth is understanding your customers and delivering against their needs. Many businesses are now using behavioural based personas to design better customer journeys. Behavioural personas are based on research about how your customers interact with your organisation. They can provide you with insights on why customers do what they do. They help you identify the motivations behind customer’s decisions and the experiences they expect from your business.

Having a multi-talented, cross-functional team is often seen as an ideal team composition, opening up many different opportunities for work and services that a company can offer. However, that doesn’t mean that there are no challenges presented by this situation. In fact, by providing various different services, there are often multiple workflows introduced to support each one. This can be tricky to manage, and sometimes this administrative headache can become more onerous than the work itself.

Teams feature was released on Rocket.Chat server version 3.13.0 and this new mobile version adds support for chat and navigating through channels. To learn more about the new Teams feature, click here.

SeekingAlpha is an investing platform where investing experts provide exclusive real-time investing ideas or trading tips on stocks, bonds, commodities, and cryptocurrencies. They empower investors to make informed investing decisions by providing them with access to independent and balanced stock research, fundamental analysis tools, crowdsourced debate, reliable news, and actionable market data.

Let’s start with a brief reminder on what mass email marketing is and what it aims to achieve. Also known as bulk email marketing, mass email marketing is a promotion technique where advertisers send out a single email to a large audience in hopes to convert prospects into closed sales.

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. Our Customer Experience Trends Report 2020 found that high-performing businesses were 76 percent more likely to provide self-service options—but only one-third of companies were offering any sort of self-service. That disconnect represented a missed opportunity for a majority of businesses.