It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

The Australia-based technology company uses Slack channels, apps and automations to build a strong culture and efficient workflows.

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.

We’ve heard your feedback and are happy to announce that Mattermost will be introducing Collapsed Reply Threads in beta early next year! This feature is a top priority for our team and is the most voted feature request on our idea forum. Threads are core to the messaging experience in Mattermost. They allow users to organize conversations about various topics within a channel.

The internet is changing all aspects of business communication, and with more of us than ever working remotely, it’s a change that is accelerating. Messaging—the ability to synchronously communicate with teams, coordinating work and workflows—is at the center of this new mode of day-to-day business life. The importance of messaging tools—like Slack, Microsoft Teams, and Mattermost—is well-known to those who have already made this shift.