Teams | Collaboration | Customer Service | Project Management

Presenting to your remote team is key to collaborating when you can’t be in the same room. But while we have plenty of software solutions at our fingertips, there’s more to effective engagement than just having the right tools. With many of us now working from home or moving to a hybrid workstyle, it’s never been more important to prioritize good communication and collaboration.

Today, too many software organizations are in crisis. They face soaring expectations on delivering digital solutions, a complex and fast-changing array of new technologies and new threats to understand, and a limited pool of experienced developers, SRE, and SecOps professionals ready to execute in modern environments. What’s worse, technical talent is too often misconfigured.

Mattermost v6.0 is generally available today, launching a redesigned integrated platform. This release includes new platform navigation, plus new features and improvements to Channels, Playbooks, and Boards. A new Mattermost Desktop v5.0 application is released, and multiple features have been promoted to generally available.

A great digital customer experience ensures that your customers feel valued and understood, irrespective of which platform or channel they reach out on, along their customer journey. Each customer interaction needs to be smooth, convenient, and hassle-free. Needless to say, a customer-centric strategy is imperative for both physical and digital customer experiences.

Whether it’s for building a company, monitoring the news, or even making a grocery list, software penetrates every part of the modern western lifestyle. The demand for software far exceeds what developers (and the tech industry as a whole) are capable of supplying from scratch. In order to keep pace with demand, our industry has been increasingly shifting towards a ‘prefabrication’ model of software development via the utilization of third party APIs.