Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach.

As one observer noted, even large disasters like Chernobyl didn’t completely stem from a lack of documentation. This crisis caused so much damage because people failed to follow the planned and documented processes in time. While it’s important to document processes, no flowcharts or instructions will help businesses run more efficiently or overcome unexpected unusual obstacles if nobody follows them.

With the staggered re-opening of businesses following the shutdown, it’s time for customer support teams to up the ante on customer experience. After all, customers have also had to endure the ordeal and the last thing they want is a heated argument on the phone with a support agent over a refund. We believe the following apps will help you become more customer-centric in your approach and provide pre-COVID levels of service to all your customers.

One of the most important parts of the Mattermost source code is the one responsible for accessing the Mattermost database: the store. Every single database access is handled by the store, so we needed to find a way to extend its functionality while introducing as little complexity as possible. This is the reason behind the current layered approach using struct embedding.

If you’re still using emails to exchange work messages, who better than you can understand the problem of endless email chains, annoying CC’s, and accidental Reply All’s? While emails have a certain charm, they’re not the best tool for internal communication. If you use email for work chat, reviewing all the conversations about a single project requires sifting through multiple email chains.

If you’re still using emails to exchange work messages, who better than you can understand the problem of endless email chains, annoying CC’s, and accidental Reply All’s? While emails have a certain charm, they’re not the best tool for internal communication. If you use email for work chat, reviewing all the conversations about a single project requires sifting through multiple email chains.

Has your Inbox has screamed, “Enough!” because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.