Previously, on the “Chatbot Best Practices for designing a Conversational Experience with Workativ Assistant” blog, we would’ve delved into the things to do before designing a dialog flow for a chatbot and how to set up the actual dialog using Workativ Assistant’s Dialog Designer and test it. In this blog, we’ll be looking into what all we should do before setting up an automated workflow using Workativ Assistant’s intuitive 3-Step Automation Designer.

Ah yes. Zendesk. The name itself has some “Zen” to it. Zendesk lets a company maintain peaceful business operations — whether it’d be during workplace IT support or during customer service, one has to just create a Zendesk ticket and voila! Their issue would be solved in a jiffy. But what if I told you can make this process even more faster using Workativ Assistant? Yes you can. Want to know how?

If you’re a CIO or an IT Admin, or a help desk agent for the matter, you might know how much of a time-consuming task it is for an employee to report an IT issue like getting locked out of their desktop/laptop, or not being able to apply for leave on your HRM system.

Ah, yes. “I’m working from home today.” Just thinking about saying this (before all the COVID drama started) makes one genuinely happy. While everyone’s at the office, you get to enjoy a day or two taking work-from-home — relaxing a bit, sipping a cup of coffee, as you work at your own pace, without anyone looking over your shoulder, listening to some music on your TV or smart speaker. But now, what you used to enjoy occasionally, has become your daily routine.

Workativ Assistant: Hey ! I’m , a chatbot that not only answers your queries but also takes care of your needs in a jiffy.

A quick-start guide to moving your dev work into channels—and speeding it up in the process

The way the world works is evolving and Asana, through its integration with Microsoft Teams, gives teams the tools they need to securely collaborate, communicate, and coordinate their work, from anywhere. That’s why we’re excited to deepen our collaboration with Microsoft, and announce the launch of our new and improved Asana for Microsoft Teams integration.

The best work teams are those that are well-structured, know how to communicate and interact with each other. Motivation, participation, organization, commitment, trust, common objectives and problem solving are the seven fundamental characteristics of teamwork. Do you know the advantages of teamwork, what its characteristics are, what group dynamics are the most useful? We’ll tell you.

Like many groups, my friends and I tend to bond through constant sarcasm and making fun of each other. So when a friend in our circle recently revealed to the group that he had secured a new job overseeing digital transformation in a financial organization, the news was met with some gentle teasing. This got me thinking – while ‘digital transformation’ has been in the collective psyche for some time, definition (and understanding) can vary greatly.

In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during uncertain economic times. But what about existing customers? It can be difficult to pinpoint exactly which businesses will be impacted the most and to what level they will need to alter budgets.