Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Design improvements and bug fixes: get to know Rocket.Chat 3.14

To make the Rocket.Chat experience even more pleasant and smooth for our users, the development efforts of version 3.14.0 were focused on design tweaks and bug fixes. The sizes of the graphic elements present in the last releases have been improved, alongside some new security fixes and improvements in the usability of our new Teams feature. We believe that this will allow a wider and more correct use of Rocket.Chat.

Best Business Communication Tools for Your Team to Become More Productive

That’s why we’ve compiled a list of the best 25 communication tools for you and your team, so you can always stay in touch with each other and with your customers. These tools will help you handle team communication, manage your projects, and even automate customer communication. By the end of the article, you’ll know exactly which tools you should be using. Let’s get started.

Search for files and document contents in Mattermost

Finding the right information in Mattermost is critical to work smarter and be more productive. Searching in Mattermost now finds both relevant messages and files in your team’s conversation history. Search will return results for attachments that match the file name or contain matching text content within supported document types. File search is available today in Mattermost Cloud and in Mattermost Self-Managed v5.35 (available May 16), with mobile support coming soon.

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their checking account balance daily. Meanwhile, the rise in popularity of financial technology solutions, (fintech), means that more people than ever can make life-changing money moves with a tiny computer in their pockets. In fact, Fintech startups have a real opportunity to transform how customers engage with the global economy, but the stakes are high.

How Twiga uses Miro to empower Kenya's Mama Mbogas

In Kenya, countless communities rely upon small vendors called Mama Mbogas (which literally means Mama Vegetables) to bring fresh food into their neighborhoods. Mama Mbogas operate small food stands in cities and rural communities and play a vital role in distributing produce from farmers to consumers. Despite their importance, Mama Mbogas have historically faced immense challenges in running their businesses.

Universal universities

The original open web was born out of academia. It was designed so that scientists at universities and research institutes around the world could share knowledge between each other in a consistent way using an open standard. Today, the digital landscape has changed. It is largely dominated by centralised commercially-driven tech giants. They have changed the nature of the open web by developing their own proprietary systems, retaining power and data.

5 Ways AI Is Changing B2B Marketing and Customer Support

Artificial Intelligence has had a massive influence on everything related to business. It’s not just the tech industry that has felt its impact, but also pretty much any other industry thanks to the versatility that is so characteristic of AI. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike.

Mattermost plugins: How to set up your developer environment

The goal of this four-part series is to help you learn how to write your own Mattermost plugins for the first time. To kick things off, this article teaches you how to set up your developer environment. My test computer is a five-year-old laptop with an Intel i5 processor and 4GB of RAM. You need at least 30GB of hard disk for this project. Of course, you’ll also need an internet connection. We start with a freshly installed Ubuntu 20.04. You don’t need to install the desktop environment.

Focalboard

Focalboard is an open source, self-hosted alternative to Trello, Notion, and Asana. It's a project management tool that helps define, organize, track and manage work across teams, using a familiar kanban board view. We're currently in early-access beta, and are looking for feedback. So please download it today and let us know what you think. Focalboard is open source! Check out the source code here, and contribute to the future of this project.