Teams | Collaboration | Customer Service | Project Management

Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? To help you out, we’ll highlight the three key features to look for in a virtual assistant website and review the 25 best virtual assistant websites for finding skilled VAs.

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience.

Have you ever wished you could more easily follow an important presentation on your mobile device? In our last blog post, we described a variety of improvements to boost productivity on Wire conference calls. Another highly requested feature is being able to zoom in during conference calls with screen sharing or video enabled.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. According to the CX Trends report, companies plan to invest more in customer experience across the organization.

Over the past year, teams around the world sought new ways to collaborate, engage, and connect. Most of us have been trying to figure out how to translate the mainstays of our company’s in-person collaboration and planning — kickoffs, offsites, training, brainstorming — into virtual events. Underlying this process is the assumption that a virtual experience is less valuable, that it’s missing something that only in-person events can offer. But maybe that’s not true.