For decades, outsourced customer support was considered an easy way for businesses to increase support bandwidth at a reduced cost. But in too many cases, the quality of service suffered as a result. As recently as 2018, a survey by Gladly found that 61% of customers felt like they were treated as nothing more than a case number.

Looking for best video conferencing software list, then you’re on the right page Here you can find details list of each video conferencing app with their benefits 96% of remote employees and businessmen believe that video conferencing is efficient at improving the connectedness. According to Owl Lab’s 2019 report, video conferences are the most preferred methods of communication in scenarios where in-person meetings are not possible.

Companies that collaborate through screen sharing software & co-browsing enjoy 2.4% annual decrease in support cost, year-over-year Screen sharing feature enables a user to instantly see another user’s screen and direct them through the toughest of conversations, guidelines, and interfaces. You can make the session more interactive by using a mouse to remotely annotate, highlight, scroll and click on the user’s screen.

A field guide to building trust and creating clarity outside the traditional structure of the workplace

Want a great way to tank your customer satisfaction? Ignore your customer service team. Customer expectations have never been higher, and they want answers faster, on the channel of their choice. Your team is made up of people with varying degrees of knowledge and experience—someone who’s new could unknowingly say the wrong thing and end up making an irate customer even more upset.

We decided to make Mattermost a remote-first company for several reasons. For example, employees don’t have to waste time commuting, we are able to hire from a wider talent pool of self-motivated individuals, and we have coverage in all time zones, which helps us respond to our customers around the world more effectively. And since we’re a remote company building collaboration software, we have plenty of opportunity to dogfood our own product.

Our best tips and tricks to make remote working soon feel routine