Teams | Collaboration | Customer Service | Project Management

Over the past decade, all public services have faced digital transformation challenges and developed associated programs. Most of these initiatives have had to be driven by money – the need for efficiency, productivity, and income generation, in response to increased financial pressures and a decade of austerity.

For busy customer service teams, every minute counts. So being able to save over 240 hours a month would count for a lot. And that’s exactly how much time customer service teams handling 20,000 support requests a month can save by using chatbots, according to Zendesk’s user data.

Another great content created by the amazing members of our Community. This tutorial is brought to you by Rohan Lekhwani – so a special thanks to him! The original article was posted on his Medium page and you can check it by clicking here. Rocket.Chat can be easily extended with powerful Apps. Here is a step by step of how I created MemeBuddy for Rocket.Chat.

You can’t improve your customer service without tracking the right customer service KPIs or Key Performance Indicators. Customer service KPIs are vital to understanding how your customer service efforts are doing, where you’re lacking, and how to improve. Tracking too few KPIs will give you an incomplete view of your customer service. But tracking too many KPIs will quickly overwhelm you and make you lose sight of what matters.

Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market and drive long-term growth, your business needs to go the extra mile to delight customers. Even after a lead finally converts, your job is far from over. You need to continue exceeding their expectations or you risk losing them to your competitors. So how can you provide more engaging and delightful experiences to your customers? And what tools are available that can help?

Last year, meeting up with friends looked a lot different. With everyone stuck at home during the pandemic, people were looking for a way to connect safely to do things together, and Discord’s popularity exploded. Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community.

While it's absolutely true that a lot of your business processes are important, they also expose your organization to a wide range of potential issues that you may not even realize. Every manual process performed by one of your actual human employee leaves open the possibility for productivity bottlenecks. Things are getting done, but they're just not getting done as quickly as they should.

An educator has one primary goal: to help their students comprehend the concepts that are taught. It’s a tough job, particularly when students have different learning styles and levels of understanding. That’s where concept maps come in handy. These visual learning tools show the relationships between different ideas so that students can work through them and better grasp how they’re connected.

The pandemic has permanently reshaped the workplace. It made millions of people say goodbye to the rush hour and start working from home. The apps such as Skype, Zoom, Chanty, or Slack made it all possible. We no longer have to be in an office full-time. The truth of the matter is, we proved that working from home can be effectively done in our PJs from the comfort of our sofa. Based on research by the Conference Board, less than 10% worked from home prior to the pandemic.

It allows centralizing all customer conversations and information via various social media platforms such as Facebook, Twitter, Email, Chat, and many more. It enables customer support staff to receive, process, and respond to service requests from customers. Its purpose is to automate as many of the standard functions as possible to streamline those processes.