The manager's manual: Supporting flexible schedules
A global crisis means a 9-to-5 schedule may no longer work for employees. Here are tips from Slack managers on how to best support your teams
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Collaboration
The latest News and Information on Collaboration, tools and related technologies.
Nifty Tutorial: Project Milestones
Plan, track, and automate your project's progress and key sprints with Nifty milestones. Creating Project Milestones at the outset of a project gives context to your project's tasks and provides clarity to your current progress. Since visualization is also important, you can use the Swimlane View which intersects milestones with task lists to get a birds-eye view and control over your milestones and tasks.
Slack vs Zoom : Who is Losing the Momentum?
Since the nationwide lockdowns in wake of COVID-19, there haven't been too many stocks that have been spared from the share market massacre. Since February, the broader markets have lost more than a quarter of their value. But for virtual collaboration tools like Zoom and Slack, the scenario is completely opposite. Zoom’s download has skyrocketed. Just take a look at Zoom stock chart and see how COVID-19 changed the game for Zoom video Stock. Zoom video stock has a strong RS line now.
How AI is Transforming the Way Customer Service Teams Work in the 2020s
AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywood film with that exact two-letter title. It may have been novel then, but as we move into the 2020s, things are very different indeed. Artificial intelligence – a term used to describe a group of technologies – is having an immense impact on everyday life. AI is reshaping processes and activities in a wide range of settings.
4 Ways to Conduct Proactive and Engaging Remote Sessions with Your Customers
In light of the sudden shift to remote working, we recently conducted a series of internal brainstorming workshops to strategize the best ways to conduct remote sessions with our customers. We compiled over 300 ideas from 3 continents. Here are our key findings, brought to you by M-Filers and Hanna Tahvonen.
8 Marketplace Apps to Help You Cope During These Unprecedented Times
The pandemic has begun showing signs of slowing down, and companies the world over are mulling resuming operations to business as usual. The need and demand for a strong, capable, and coordinated customer service team has never been greater. We’ve put together a list of apps that would help you and your team navigate the current situation and any future emergencies, without sacrificing customer experience and satisfaction. /p>
Zendesk How To: Ticket interface walkthrough
Learn how to navigate the ticket interface in Zendesk. More details on customer context in a ticket here: zdsk.co/35FioFT More details on ticket forms here: zdsk.co/2A9Jw4b
Zendesk Live Stream: A CX Moment with Lyra Health
We now spend all day, every day, at home and talking through our computers. And this change in human interaction is impacting our mental health. In this video, Nina Levin from Lyra Health shares how to lead teams, customers, and yourself through this emotionally charged time.
Making employees feel appreciated with the UMatter bot
In the middle of January 2020, I got a notification about the upcoming Mattermost hackathon that was being hosted on the HackerEarth platform. I checked out the hackathon page but I forgot about it the next day when I went to work. One morning, I was surfing the internet sipping my coffee and landed on a website that discussed why employee churn rate is high in organizations.