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Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Wire - Finalist at Cybersecurity Excellence Awards

Wire continues to be a force to be reckoned with when it comes to winning awards - this time around as a finalist for the Cybersecurity Excellence Awards 2020. The recognition comes in at a time of unprecedented growth – gaining regognition in both the technology and business categories. At the Cybersecurity Excellence Awards Wire is in the final for two awards in business categories.

The 3 revenue formulas every sales team should know

In order to grow your business, revenue needs to exceed the costs of running your company. This may seem like a “Thank you Captain Obvious” concept. But the truth is, accurately calculating revenue to plan for future expenses and growth is not as cut and dried as you may think.That’s because there are different types of revenue, each one requiring a unique revenue formula to calculate.

5 Clever Ways to Automate Your Work with Zapier

How many times have you thought to yourself “if only this could be automated…”? Chances are high that if you’re already thinking about it, there’s a way to do it. With Scoro Zapier integration, there are unlimited ways of bringing automation to your work. All you need is a bit of creativity and courage to start tackling that automation monster that has been appearing a little frightening so far. We can ensure you – it’s not!

Slack Integration with OneDesk

Slack is a cloud-based instant messaging platform that replaces internal communication overhead, such as emails, through chat rooms (known as channels). Each message is organized by topic, department, projects, private groups, and more into these channels enabling users to respond according to their priority. What makes Slack unique is that it promotes one-on-one team collaboration and that allows the user to resolve a problem right away, eliminating unanswered emails and high response times.

Make more sales faster with lead scoring

Hitting your sales quota every month means knowing how to work smarter, not harder. Oftentimes, this means knowing which leads to chase first. Sales reps who have mastered this skill typically use lead scoring to guide their actions. Usually calculated on a numeric scale, lead scoring helps reps identify people who are most likely to buy their product or service and weed out those who are least likely. It makes you wonder why everyone isn’t scoring their leads, right?

How to Become a Customer Experience Influencer in 2020

The ever-rising demand for digital-first engagement has made customer experience a major brand differentiator in 2020. This demand for customer experience has encouraged an ‘influencer’ culture, which has CX leaders from various industries share best practices and innovative thoughts. Customer experience influencers like Neil Patel, Shep Hyken, and Jeanne Bliss are looked up to for guidance by companies and individuals wanting to provide to their customers moments of delight.

Slack's Free Vs Paid Plans - Is it worth paying for Slack ?

“You can use the free version of Slack for as long as you like and there’s no limit to the number of members who can be invited.” That’s what Slack’s pricing page reads once you get started. In all their PRs and advertisements', Slack has time and again claimed that their free tier offers an unlimited number of users. In short, Slack unapologetically mentions that there is no limit. You can add ‘as many people’ as you want to. But is it really true?

The Service Desk- Trends and priorities for 2020

As we enter into 2020, looking back into 2019, let’s delve into a report from SDI to know about the expectations of service desk professionals for the coming months. The report provides specific data about the service desk – the benefits and struggles with ITSM tools, also outlining key trends, pain areas, and the priorities for 2020 for professionals. One of the key trends seems to be the uptake in AI and chatbot technologies.

Asana Announces Confidential Submission of Draft Registration Statement for Proposed Public Listing

San Francisco, CA – February 3, 2020 – Asana, Inc. announced today that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) relating to the proposed public listing of its common stock. The public listing is expected to take place after the SEC completes its review process, subject to market and other conditions.

Go: Idiomatic error handling

Go is an extremely opinionated programming language. import something in a file that’s not used? It won’t compile, and there’s no flag to override. While there are workarounds, the end result remains the same: Go files are never cluttered by unused imports. This is true for all Go code everywhere, making every Go project more accessible. Not all Go opinions are enforced by the compiler.