Teams | Collaboration | Customer Service | Project Management

Latest Blogs

Rethinking monitoring: A fresh approach for modern teams

For the last 40-50 years, forward-thinking organizational leaders have been working hard to reform top-down organizations into places where democracy and collaboration set the pace of progress. Employee empowerment has become non-negotiable. However, one area that has been slow to transform is employee monitoring. It’s only since Time Doctor recognized the need for employee-friendly monitoring that things really started moving in the right direction.

Improving Productivity in Offices with Games and Activities

Team games for offices are essential to go beyond the casual chit-chats and support employees to know each other better, build understanding, and trust, and better their communication skills.When people from different places, educational backgrounds, and work experience come together to work in an organization, it becomes difficult to break the ice. Working alone cannot develop understanding and trust among them which is essential for working together on the same projects with similar goals.

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?

How to track Zendesk Service Level Agreement (SLA) metrics

For most Customer Support teams, keeping tabs on your Service Level Agreements (SLAs) is a huge priority. However, if you're using Zendesk, you might find that their standard reporting tools like Zendesk Explore don't always make it easy to see which tickets are about to breach their SLA, or how you are performing against your SLA targets in general.

10 Best Note Taking Apps in 2023 (Free & Paid)

Whether you’re attending a lecture for coursework or a meeting to understand client requirements, one thing is common – you’re left to your means to process and retain large volumes of information. And unless you’re someone who can boast eidetic memory, using the best note taking apps can be a life-saving skill in classrooms and boardrooms alike. With a flood of note taking apps invading the markets, choosing one that serves your purpose can be challenging.

October 2023 Version Update: Improved Collaboration with Clients

While gearing up for bigger fall releases, which will include a brand-new project view and revenue forecasting options, our focus is on smaller updates this month. Like simplifying the Stripe setup as a continuation of our recent mission to enhance client collaboration options, and doing some behind-the-scenes technical fixes to improve Scoro’s overall performance.

AI for workforce management: Everything you need to know

The potential of AI has recently received a lot of attention in the field of workforce management. A new article or blog post on how AI is changing the way we work appears every day, making grand claims about increased productivity, accuracy, and a smarter workplace. But it can be challenging to distinguish fact from fantasy in the midst of all this excitement. So, what’s the real story behind AI in workforce management? How much of the hype is reflected in real-world applications?

Outsourcing benefits: Cost savings and enhanced productivity

Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread thin, trying to juggle multiple responsibilities. There’s a growing solution that over 60% of US businesses are turning to: outsourcing.

How to support collaboration in the Government and public sector in 2024

Today, we’re witnessing more collaboration than ever before. Technology has made it possible for people to collaborate on different sides of the globe on different projects. This is true not only for businesses and their distributed workforce, but also for scientists, physicians, and others that collaborate through international networks. We also see increased collaboration in the government and public sector compared to the past.

Strategies for successful project management in nonprofits

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.