In the dynamic and high-pressure finance industry, improving productivity is paramount for achieving success and maintaining a competitive edge. Employee monitoring and tracking software has emerged as a valuable tool to drive efficiency and enhance productivity in finance companies. However, without such software, finance companies face several challenges, including: But with tools like Workstatus, finance professionals can work smarter and overcome these problems quickly.

If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.

We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

Discover the power of emotionally intelligent leadership and how the best WFH tools, adhering to employee monitoring law, can support its development. Learn how Insightful's non-invasive tools can help cultivate a thriving, innovative team culture.

A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.

Explore the concept of psychological safety, its significance, and how to measure it in your teams. Learn how Insightful's hybrid collaboration tools can contribute to fostering a psychologically safe environment.

Are you curious about how performance evaluation can impact employee productivity and organizational success in today’s fast-paced business world? Want to know why many companies are adopting employee monitoring as a powerful tool for accurate and objective performance assessment? Stay tuned as we delve into the importance of employee monitoring for performance reviews!

Having technical knowledge won’t cut it if you want to excel in project management. As someone who knows the field inside out, I can tell you that there are many other essential project management skills you need to master to succeed. It’s not just about planning and scheduling but also about communication, leadership, and problem-solving. In this article, I will explain the 20 essential skills you need to become an effective project manager and succeed.

Hello there, everyone! Let’s get into an issue that has recently been trending on the internet. We’ve all heard of Elon Musk, the real-life Iron Man, rocket scientist, and electric car pioneer. When Musk speaks, the entire world pays attention. And recently, he made some statements regarding working from home that left many of us perplexed. Working from home, according to Elon, is “morally wrong.” Isn’t that a bold claim?

“Quiet quitting” is a rising trend in today’s workforce. A Gallup survey from 2022 estimates that at least half of US workers may qualify as quiet quitters, and likely higher for workers under 35. Quiet quitting is not just a buzzword. It’s real and affecting the productivity and company culture of millions of businesses, not just in the US but worldwide. In this article, we’ll explain what quiet quitting is, along with five strategies you can implement to reduce the rate.