Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.

As an employer, your number one priority is ensuring that your employees perform their jobs to the best of their abilities, and provide them with the necessary tools and resources. To do this, you need to measure their performance. This means keeping tabs on everything from their work ethic and overall attitude to the quality of their work products and how often they complete tasks on time or within a reasonable deadline. There are many ways you can do performance measurement.

Creating a company culture based on continuous engagement gives employers a competitive advantage by obtaining and retaining talent, and sustaining high levels of engagement and employee satisfaction. Tools like employee hour tracking software for tracking employee attendance can even be leveraged to boost employee engagement.

During board meetings, the directors set goals and strategies and resolve critical issues that need urgent attention. But in reality, optimizing the organization’s performance doesn’t end during board meetings. What happens outside meetings is equally important as what happens during board meetings. Most of the time, directors need time to ponder before coming up with a sound decision. Moreover, their hectic schedule makes it difficult to monitor action items that need to be accomplished.

Today, we’re spilling the tea on a slew of new features that will supercharge your team. From optimizing your intake process to automating routine tasks, here are our favorite upgrades debuting this month.

Imagine you have a great idea and a fantastic team to execute it. You are working hard to get returns for all your efforts, but that’s not working. Don’t worry! Just read along to wake up to your dream goal, streamline your workflows, and skyrocket conversions without working longer hours. Let’s go!

An efficient service desk is a major component of a great customer experience. When a customer has a query or they’re facing any issues with your products or services, they expect a quick solution. And any delay or inefficiencies within the help desk operations translates to a delay in resolving customer queries. This will frustrate your customers and create a poor customer experience. A clear help desk ticketing process flow can help you avoid this situation and create an efficient help desk.

If you are looking for a way to improve your company’s performance, customer service outsourcing is the ace under your sleeve! As a company owner, all the decisions you make can have a significant impact on consumer behavior. And, ultimately, your company’s profits. That’s why it’s so vital to offer good customer service at every stage of the customer experience. Be ready to build a customer support team!

Companies that excel at customer experience have been shown to drive revenues 4-8% higher than their competitors. This increase can be attributed to a variety of benefits that arise from improving CX. First, a great customer experience leads to higher loyalty rates. Second, 86% of buyers are willing to pay more for a great customer experience, according to research from PWC. Additionally, people who enjoy their customer care typically tell others about it.

The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.