Teams | Collaboration | Customer Service | Project Management

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!

Meet Freddy AI Agent—answer, assist, personalize. The people-first AI solution to scale your customer and employee experiences. And it’s never been so refreshingly simple. Just a few of the reasons to love Freddy AI Agent.

Join René Kann, Software Engineer at Miro, as he uses Miro to build software with his team. Learn how he centralizes work with Miro boards for documentation and task tracking, visualizes processes with UML diagrams, and uses handy tools like Layers and Miro AI to communicate better with his team and speed up testing workflows. This video has translated captions in the following languages.

In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!

The new Operator Access Isolation feature prevents non-admin operators from viewing or editing other operators’ configurations, such as email report schedules. This setting was introduced in CurrentWare v10.0.2.

Learn how to import your Active Directory security groups into your CurrentWare web console. CurrentWare supports integrations with your Active Directory security groups or organizational units to simplify managing security policies and data reporting processes in the web console. This integration was introduced in CurrentWare v10.0.2.

With the new “Subscribe to Dashboard Widgets” feature you can automatically share dashboard widgets to designated inboxes at a set schedule, much like you can with BrowseReporter’s email reports. In addition, we’ve added the option to manually export the active/idle timeline view as a PDF for easy ad-hoc sharing. This setting was introduced in CurrentWare v10.0.2.