Zendesk's AI tools help newly hired customer service agents get up to speed. Zendesk's AI tools help service teams smash context-switching, which causes lulls in productivity. #ConversationsWithZendesk

In this video, you will learn all the key components to see if you are ready to make the move from live chat to messaging. Watch this step by step tutorial to learn about key differences, determine your eligibility, plan your rollout, and communicate the impact to your organization.

Ready to learn about the benefits of Agent Workspace? In this video, you will learn about the basics of agent workspace, how it can help your agents provide better customer experiences and have richer conversations, and how to prepare for your move today. Timestamps.

Discover how StrategiQ, a UK-based digital marketing agency, overcame growth challenges and adapted to remote work with Scoro. With over 20 tools considered, only one provided the end-to-end work management solution to fuel their ambitious growth plans. StrategiQ's Operations Director, Tyler Webb-Harding, shares how Scoro helped the agency track project profitability, resource utilization, and real-time collaboration during the national COVID-19 lockdown.

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Make smart product decisions, align your team, and tell a compelling product story with Craft.io - the end-to-end product management platform with best practices built-in.

Welcome to the March edition of What’s New in Asana! This month is all about Asana’s native time tracking. First, plan and monitor the time spent on different projects by tracking estimated and actual time on tasks. Manually enter time or start and stop a timer to record actual time spent on a task. With subtask rollups, the time you track on subtasks will automatically roll up to the parent task.

Are you struggling with your hiring and recruitment process? Do you want to learn more about effective recruitment techniques and the importance of recruitment and selection? In this video, we'll share expert tips on recruitment methods and including employee selection processes. By following our advice, you'll be able to hire talented candidates and build a strong team for your organization. We'll cover how to build a strong employee brand, promote your job openings on social media, incentivize your employees with perks and benefits, and connect with industry associations and recent graduates.

In this video, we take a closer look at how Mallol Arquitectos transformed its business operations by implementing Scoro. Before Scoro, the company faced the challenges of managing information on different platforms, resulting in data that needed to be synchronized and had no real value.

This episode features an interview with Laila Tarraf, author of Strong Like Water. After losing her parents and husband, Laila learned that compassion was essential in her personal and professional life. Prior to writing her book, Laila served as the Chief People Officer for Allbirds and Peet’s Coffee, and was the Vice President of HR for Walmart.com. In this episode, Amanda sits down with Laila to discuss leading with love, harmony between company values and felt experience, and psychological safety.