Teams | Collaboration | Customer Service | Project Management

AI-powered insights into how teams work, recognized by the people who use them every day.

Professional services teams are often convinced they have a "people problem" when what they really have is a visibility problem. Tasks scattered across three tools, time logged in a spreadsheet nobody checks, and deadlines that only surface when a client emails asking for an update. Before I joined Teamwork.com, I spent years managing client projects at agencies where this was just how things worked. Monday mornings started with a 45-minute standup that could have been a dashboard.

These three small but mighty updates we shipped in June are here to make working in Teamwork.com that much easier.

Every agency runs on time. Whether you bill hourly, use retainers, or run fixed-fee projects, knowing where your team's hours actually go is the difference between profitable delivery and slow-motion margin erosion. Before I joined Teamwork.com, I spent years at agencies wrestling with exactly this problem: timesheets submitted days late, hours logged to the wrong project, and month-end reviews that felt more like forensic accounting than business management.

What if you could wrap up your weekly resource planning much faster and enjoy more of that well-deserved rest in the sunshine this summer? With the updates we’re releasing this July, it’s 100% possible! Use ELI’s new booking management capabilities to sort out your team’s bookings for this month and next, run instant project health audits with a single click, keep track of active time tracker straight from the project task list, and more.

The hidden costs of building your own employee monitoring software.

Every stakeholder report I've written that actually changed a decision had one thing in common: it was built for the person reading it, not the person writing it. That sounds obvious, but in practice, most professional services teams default to a single report template and blast it to everyone from the CEO to the client contact. The result? Leadership skims for the one number they care about. Clients get anxious about details that don't concern them.

Every agile team I've been part of has gone through the same cycle with metrics. Someone proposes tracking velocity. Someone else adds cycle time. A third person builds a dashboard with fifteen charts. Within two months, nobody looks at any of them. The problem is not a lack of data. It's a lack of clarity about what decisions the data should inform.

When Steven Borobio-Bennett, APJ Programs and Operations Leads at Asana, starts his day, his Slack inbox is already full. Reps and partners from across the region come to him when something needs attention—a deal question, an escalation, a process issue that needs a fast answer. The messages never stop. Steven is the expert they need, but he’s only one person. And when response time slowed down to days, deals slowed down with them.