Teams | Collaboration | Customer Service | Project Management

PSA security and compliance means checking two things: that a vendor's controls are independently proven, and that your permissions keep margin data with the right people. PSA here means a professional services automation platform, which connects projects, resources and financials, not the IoT security scheme that shares the acronym. At Teamwork.com I brief agencies and research partners from the client side, and I'll take one dated, readable report over a wall of badges.

A timesheet error is a difference between hours worked and hours recorded. The expensive ones are small and regular rather than large and rare: 6 minutes a day costs $27,500.00 a year across 50 people at $22.00 an hour, and amounts to 1.25% of a 40-hour week — below the threshold any practical review would flag. Under 29 CFR § 785.11, hours the employer knows or has reason to believe were worked count as hours worked whether or not they were recorded. > This is not legal advice.

Skills are coming to Ask AI: saved requests you run with a single command. Type /, pick a skill, and get the status update, late-work list or timesheet check your team needs every week. No more retyping last week's prompt and tweaking it until the output looks right. Your team gets reliable answers in one step and spends its time on client delivery, not on describing it.

The main reason why agencies are fully booked but not profitable is that the calendar counts hours worked, not hours billed at the rate you sold. Looking back from Teamwork.com, over-servicing was the biggest drain of my agency years: clients asked for more inside the same retainer, and nothing recovered the cost. A full team that still can't show a profit is exhausting, and it rarely means people are slacking or clients are wrong.

What 120 senior leaders told me at Asana's Executive Forums in Sydney and Melbourne, and what the neuroscience says we can do about it.

Contractor time tracking records hours against work rather than against a schedule. The distinction matters beyond bookkeeping: the IRS asks whether a business controls “or has the right to control what the worker does and how the worker does his or her job,” so a system that sets a contractor’s hours is itself a factor. And the rate at which a contractor stops being cheaper than an employee is $53.01, not the $32.82 an employee earns. > This is not legal or tax advice.

The timesheet approval process is the set of steps between an employee recording hours and those hours reaching payroll: submission, review, correction, approval and period close. The deadline is not chosen, it is counted backwards from pay date. The review is not a matter of diligence, it is a matter of how many hours the approver has.

The Defense Contract Audit Agency issues no timekeeping regulation. The requirements come from the contract: DFARS 252.242-7006(c)(9) and (c)(10) require a timekeeping system that identifies labor by cost objective and a labor distribution system that charges direct and indirect labor correctly. Everything else called a “DCAA requirement” is audit practice derived from those two criteria and from the FAR cost principles.

This comparison is written by Asana, and Asana AI Teammates are assessed against the same criteria as every other tool. Your ops lead wants an AI agent that can triage incoming requests, but your marketing team needs a tool that can draft a campaign brief from a single prompt. Your IT, HR, engineering, and project management office (PMO) teams all need agents that assist or autonomously complete tasks, too.

Software teams and business teams both run sprints, but they need very different tools to do it well. Use the shortlist below to find the best agile project management software for your side of the house.