Teams | Collaboration | Customer Service | Project Management

As an owner or managing director, you often assume ops responsibilities by default. But that’s a short-term solution. One that inevitably leads to problems and burnout as the business grows. And being overwhelmed often leads to rushing your first ops hire. Then, instead of being able to fix problems, your new team member gets stuck firefighting. Hire strategically instead, with our seven-step process.

AI is absorbing the parts of your team’s work that used to prove someone was doing their job. If you manage a distributed team, that leaves a real question: what do you actually measure now, and how do you know it’s true? The location debate is already settled. US remote work has held steady at around 27% of the workforce for three years running, according to figures Liam Martin, co-founder of Time Doctor, cited in his opening keynote at Running Remote 2026.

The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.

Every workplace has a story like this: a freelancer disappears mid-contract, an employee quits without much notice, or someone just goes on leave for two weeks, and by the time they’re back, nobody remembers what half the files mean. Projects rarely fail because of bad ideas or sloppy execution. They fail because the knowledge was sitting in one person’s head, and that person walked out the door with it.

You can now choose a simpler time logging interface for your team, so people log more time and log it more accurately. Admins decide which fields their team fills in and which get calculated automatically. Less friction on the timesheet means better data feeding your budgets, margins and forecasts. Anyone who's chased a team for missing time entries knows the real problem. It's rarely that people don't want to log their hours.

Summer delivered. A completely refreshed Task Details, a rebuilt Budgets page, formula-driven Custom Items, a customizable Home dashboards page and deeper financial reporting all shipped this season, alongside a long run of automation, integration and quality-of-life upgrades. Read on for what landed. And one thing you can try early.

We've added a batch of new columns to custom reports and the profitability report, so you can see revenue, cost targets and effective rates without exporting data or building formulas yourself. If you run delivery or finance for a services team, these are the numbers you check most, now sitting right where you report. This is part of our ongoing work on financial reporting. Less digging, more answers you can trust.