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What is customer centricity? Here's how to put your customers first | Zendesk

Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.

Multiple Voice Detection - Predict and prevent suspicious activities without compromising employee privacy

Multiple Voice Detection (MVD) provides an effective security solution to the concerned organizations for their remote teams working in home offices and data-sensitive roles by identifying suspicious activities through multiple voices around them while keeping employee privacy intact by avoiding screenshots.

3 ways extrovert bias stifles innovation

In fast-paced workplaces, it’s easy to assume that the loudest, most outgoing voices always have the best ideas. This assumption, however, overlooks the dangers of extrovert bias — the subtle (and often unintentional) tendency to favor the contributions of more vocal team members over those with quieter personalities. Extrovert bias imperils innovation by creating missed opportunities for breakthroughs. This leads to homogeneous solutions and can drive away valuable talent.

Remote Team Communication to Boost Your Business

It’s no secret that communication is key to a successful team. But effective communication can be difficult when everyone works from different locations. We’re excited to share ten strategies to improve remote team communication. We’ll discuss the benefits of remote teamwork, suggest ways to overcome common challenges, and recommend some tools to make remote team communication more effective. Let’s find out!

Call Center Monitoring: A Handbook for Quality Assurance

As the primary point of contact between businesses and their clients, call centers play a crucial role in maintaining customer satisfaction and fostering loyalty. Call center monitoring is the systematic process of evaluating interactions between center agents and customers. By analyzing these exchanges, businesses gain valuable insights and feedback that can significantly improve call center operations, reassuring business leaders about the effectiveness of their strategies.

10 proven tips to enhance team work-life balance and boost engagement

Maintaining a healthy work-life balance within the team has become crucial for businesses looking to sustain employee engagement and productivity in an era where the lines between work and personal life are becoming increasingly blurred. Ignoring team work-life balance has serious consequences; these include reduced productivity, high turnover rates, burnout, and low job satisfaction.

8 new IT challenges businesses face in 2024

What’s your gut reaction when you find out about a significant new technology that is likely coming to your business? For some, this news generates excitement as they see the boundless possibilities. Others might feel frustration as they remember the difficulties of the last major upgrade or fear the business disruption that could be headed their way. Both of these responses (and anything in between) are legit.

What is a Time Tracking System? Know the Benefits!

In today’s busy work environment, a time-tracking system is crucial. Imagine a group of dedicated people, each with specific responsibilities and due dates. However, with their best efforts, it seems there is never enough time to complete everything. This is an important problem for many people and companies. Fortunately, a time-tracking system is available to assist. Businesses that use this software can track exactly how much time is spent.

Small businesses, big impact: Join the community made just for you

Slack has enabled small businesses around the world to do more with less. From delivering world-class customer experiences to centralising communication with internal teams and external partners, Slack has helped teams everywhere to make the most of every resource. The bottom line? Small businesses rely on Slack to power their operations and grow their business at scale.