It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night. But not all messaging and live chat software is created equal.
Trust is currency in organizations. At a time when remote work is more common than not, change is the only constant, and retaining talent is a top priority for many employers — transparent leadership is key. Leaders who are transparent stand out. They lead the way for stronger teams, resilient cultures and ongoing success.
Insightful's computer screen monitoring software delivers unparalleled protection against unauthorized software use, reinforcing your company’s digital integrity and compliance with industry standards.
In-app chat solutions have become new avenues to engage and retain players of gaming apps. Recent years also have witnessed a revolutionary change in the gaming industry, with mobile gaming currently leading the way in terms of user engagement and income creation. Also, in-app chat can satisfy users' needs for convenient communication, increase brand awareness, increase retention, and provide businesses with complete control over the customer experience.
A SWOT analysis helps you identify strengths, weaknesses, opportunities, and threats for a specific project or your overall business plan. It’s used for strategic planning and to stay ahead of market trends. Below, we describe each part of the SWOT framework and show you how to conduct your own. Looking for a way to separate your organization from the competition?
Change management is a scary topic — especially when it involves transforming culture. But, you shouldn’t shy away from opportunities to champion change within your organization. We recently had the opportunity to discuss transforming culture with Brian Brockman, VP of Communications for US and Canada at Nissan. In the interview, we unpack several interesting topics and lessons Brian learned while working on the Nissan Next initiative.
Discover the pros and cons of five top customer support tools. Learn how to optimize their performance by pairing them with an activity monitoring solution like Insightful, and deliver exceptional customer support.
