Teams | Collaboration | Customer Service | Project Management

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Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.

Google Workspace Alternatives

In our modern, rapidly digitising world, collaboration tools have catapulted from being a luxury to a necessity. Google Workspace—previously G Suite—has been a prevalent choice for businesses worldwide. However, in a digital age marked with intense competition and diverse needs, it's beneficial to survey alternatives that could better match your unique requirements.

How can Employee Tracking Tools Reduce Hiring and Operational Costs

Being competitive and advanced in the fast-paced world of ultramodern business requires a keen eye for efficiency, productivity, and cost reduction. This is where employee tracking tools come in, and do the magic. It is like a digital compass that may help businesses save a lot of money. By having mindsets that go beyond the obvious, these time-tracking tools offer so much more than just information and data that assist in strategic decision-making and resource allocation.

Harnessing Diverse Work Styles: A Guide To Universal Productivity

In an era where the traditional office desk is giving way to remote workstations & where teams can be scattered across continents, modern workplace dynamics have undergone a remarkable transformation. This shift has ushered in a new era of work styles, presenting both incredible opportunities & significant challenges for organizations aiming to harness the full potential of their diverse workforce.

The rise of responsible outsourcing: Boldr Impact's mission-driven approach to BPO

Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the co-founder of Time Doctor and Running Remote, sat down with David Sudolsky, the founder of Boldr Impact, a mission-driven BPO company, to explore the unique perspective and impact of BPO companies in the remote work landscape. Listen to the full interview here.

11 Best Software Development Tools To Use in 2023

On average, it takes businesses as much as nine months to build a custom software product. Engage the right developer (or team of developers) for the task and equip them with the right software development tools, and you can cut this time in half! This blend of people, processes, and technology lays the perfect foundation for breathing life into your unique idea. Once you use this recipe to beat time and realize your vision, you can easily leverage the software product as a competitive advantage!

Jira Work Management Monthly Minute: September 2023 | Atlassian

Learn more about the latest Jira Work Management updates in our Monthly Minute. Stay tuned to import from Asana, check in on your projects with the new summary view on mobile, and more. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

What is Electronic Signature: The Benefits and Legality

The shift of the boardroom setup from physical in the pre-pandemic to remote in the pandemic has accelerated the trends in the digital transformation of the board. The primary focus now of the boardroom directs on data security, remote collaboration, and seamless meetings. Organizations have switched to platforms and tools that enhance their virtual meeting experience and simplify their tasks — one of which is signing documents.