Teams | Collaboration | Customer Service | Project Management

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In-App Chat Solutions for Gaming Apps: 6 Essential Features

In-app chat solutions have become new avenues to engage and retain players of gaming apps. Recent years also have witnessed a revolutionary change in the gaming industry, with mobile gaming currently leading the way in terms of user engagement and income creation. Also, in-app chat can satisfy users' needs for convenient communication, increase brand awareness, increase retention, and provide businesses with complete control over the customer experience.

Conversations with Zendesk: Agent experience

Brands like OneSkin, Affirm, Medline Industries, LP, and @Lovevery use Zendesk to lend a helping hand to their customer service agents by: 🤯 Taking away busy admin work🥳 Enhancing productivity🤩 Making agents feel empowered Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Productivity Monitoring Software for Remote Work: 4 Reasons

Today remote work and hybrid work modes have become the most preferred work modes worldwide. However, Businesses worldwide are facing the new challenges of managing employee productivity during these work modes. Since these work modes eliminate the face-to-face interaction between employees and employers, productivity monitoring software can be a boon.

Top 9 Tools for Tracking Idle Time in Hybrid Teams

Do you ever wonder if your remote or hybrid teams use their work hours effectively? Are they staying active or wasting time? It’s hard to know for sure without constantly checking their tasks, but that can feel like micromanaging. At Workstatus, we’ve faced the same challenges while growing our own remote team. Our solution is idle time tracking software.

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support teams, where fast paced environments, conflict resolution, and customer engagement shape day to day operations.

6 steps to create a daily schedule template

A daily schedule is an excellent way to manage life’s moving parts. It can give you structure, reduce stress, and increase productivity. When you create your daily schedule template in an online tool, you’ll have the added flexibility to make changes and track updates in real-time. Plus, by visualizing your work in multiple ways, you can plan your day and set yourself up for success. Sometimes it feels like you don't have enough hours in the day.

Why automated user provisioning matters: Benefits, vendors, support and more

Automated user provisioning is the IT pro’s best friend — especially when it comes to employee onboarding. Manual provisioning and deprovisioning of user accounts can be time-consuming and error-prone, delaying productivity as new employees sit idle, waiting for the tools and systems they need to do their work.