Teams | Collaboration | Customer Service | Project Management

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How AI will Help Businesses Understand Customers Better l Conversations with Zendesk Podcast

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

A PM Certification. What's the Process and is it Worth it?

Congratulations! You managed to get the project management job position (pun intended). Now, what’s next? Besides having experience handling teams and projects, what else do you need to be a doo project manager? Surely the thought of whether or not to get certified has crossed your mind. Certainly, there are pros and cons to both sides of the argument, and it can be tough to decide what is best for you. As always, Monitask has you covered!

Why Employee Computer Activity Monitoring Software is Essential for Managing Remote Teams

With the rise of remote work, many organizations have transitioned to managing their teams virtually. While remote work offers numerous benefits, such as increased flexibility and reduced overhead costs, it also presents unique challenges for managers. One of the biggest concerns for managers is ensuring that their remote employees are staying productive and focused during work hours. This is where employee computer activity monitoring software comes in.

CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)

Editor’s Note: The CSAT Score article was originally written on March 27th, 2022 and was most recently updated for relevance and clarity on June 30th, 2023. Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them happy. Happy customers turn into long-term and profitable loyalists. And in short, long-term and profitable loyalists go a long way toward improving your CSAT score.

ClickUp vs Notion: A Comprehensive Comparison

In this era of remote work, the debate of ClickUp vs Notion has become increasingly relevant, with both platforms, alongside Nifty, revolutionizing how we manage tasks and workflows. Each of these power-packed tools shares a common mission but offers distinct features catering to a variety of needs. In the following section, we will delve into a comprehensive comparison of ClickUp vs Notion, analyzing their unique strengths and identifying their overlaps.

Soft Skills Report: What collaboration means to knowledge workers

Change is the only constant in life, as the saying goes, and this rings truer than ever for today’s knowledge workers. We live in a time of sweeping shifts, from the promises and pitfalls of artificial intelligence (AI) to tech sector job cuts and learning to navigate new ways of working. It seems only natural then, that people might feel the need to upskill in the face of certain uncertainty.

Year in Review: Miro Developer Platform

It’s been a little over a year since we launched Miro’s Developer Platform 2.0, and what a year it’s been! We’ve done a lot in this time — from bringing the vision of a brand new platform from Beta to GA, to introducing dozens of new features and capabilities. What better time to look back on all that’s been accomplished than our one-year platform anniversary? 😎

The 8 paid search KPIs your agency should monitor

Do you feel like your paid search campaigns are stuck in a rut? Are you struggling to take it to the next level and don’t know where you’re going wrong? If so, you’re not alone. Success in paid search marketing comes down to monitoring the right key performance indicators (KPIs). These KPIs provide insight into your campaigns’ effectiveness and give you the information you need to meet objectives and improve your key results.