Service teams have lots on their plates right now, and customers expect seamless, instantaneous customer support. And while AI can certainly be used to make support agents' lives easier, it's too difficult to implement without an army of developers and accruing high costs…right? Not quite. Zendesk has made AI tools that are accessible to companies and teams of all sizes.
As of this 2019 GP Bullhound report, Slack was one of the fastest-growing software-as-a-service (SaaS) companies in history, reaching an annual average recurring revenue of $400 million in less than five years. Then the pandemic hit, and with that — well, you’ve probably seen the memes. Slack went from one of the leading business collaboration tools to a household name that remote workers everywhere rely on to stay connected to their teams.
Imagine building a house with a fully remote team. It may seem impossible, but it’s not — as long as you have the right tools. The same goes for the app development process. And at Intch, we believe Miro is the essential piece that brings us all together to develop our AI-powered business networking app. Building our product is a cross-functional process that involves a diverse, globally-distributed team.
As a UK-headquartered company, we’re perhaps the most concerned of all the companies signing the open letter that urges the UK government to radically rethink the Online Safety Bill. As currently drafted the Bill forces messaging services to break their end-to-end encryption by implementing third party scanning of decrypted content, completely undermining the security that end-to-end encryption offers.
At Workstatus, we continuously strive to improve our workforce management software to serve our users better. As a result, we’re excited to bring you our new updates and improvements, including a range of features. We have designed these features to: In this blog post, we’ll give you a sneak peek into the new product updates that will be coming soon in Workstatus, including: Read on to learn more about how these features can benefit your teams.
These days, organisations are constantly seeking ways to achieve more with less. To scale their operations and maximise efficiency, companies are exploring innovative tools and techniques to help manage their workforce. A key priority in this effort is tracking productivity, which can provide critical insights into how resources are utilised during the scaling process.
Reducing customer service costs while still providing a five-star customer experience doesn’t happen by magic. Find out how tailoring your customer service into tiers can solve this challenge.
