Teams | Collaboration | Customer Service | Project Management

In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left waiting. This information overload is a primary driver of slow response times. But what if your team could understand the entire context of a customer issue in seconds, without all the back-and-forth conversation? This is the power of OneDesk’s AI-powered ticket summaries.

According to the IDC Annual Collaboration Study 2025, 72% of organizations report that “agentic AI functionality is key to collaborative application purchases,” yet uncertainty remains around how to ground it in real workflows and decisions.¹ At Miro, we believe AI performs best when it operates inside shared, integrated collaboration systems — not as a standalone tool. This is part of a broader shift in how work happens.

Artificial intelligence has a bit of an image problem. Depending on who you ask, it’s either the future of everything or the beginning of the end. In hospitality, that tension feels especially real. After all, the entire industry runs on people. Smiles, conversations, intuition, and those small gestures that make guests feel seen. So where does AI fit into something so human? Surprisingly well. Not as a replacement. Not as a robot takeover.

Monthly insights into human-AI collaboration – and how to make it work for your teams.

Teams are rarely hurting for good ideas for products, campaigns, and initiatives. But they do lack visibility into what’s already been done. These habits can help.

Inside the 90% spike in AI usage that followed one live demo – and what other leaders can learn from it.

You don’t need another AI tool to test. You need to know which one actually works vs. what’s hype.

Starting today, teams can check on their Asana portfolios, generate and preview new projects, and create tasks directly in Claude, Anthropic’s AI offering. This connection is especially meaningful for teams already using Claude to think through work.