What is AI for employee support? A guide for EX teams
AI for employee support can speed internal resolutions, reduce repetitive work, and improve employee service. Learn use cases, benefits, and rollout tips.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The most AI-bullish industry is also the most overwhelmed by it
Financial services outspends every sector on AI and reports the greatest complexity burden. Here's what's driving the gap, and how some businesses are closing it.
From tool to teammate: How one Atlassian team made AI a real coworker
In Q4 FY26, Atlassian’s People Insights (PI) team stopped treating AI as a productivity add-on and committed to something harder: fully agentifying its operations—giving AI persistent access to the team’s context, data, definitions, and workflows so it can act as a genuine collaborator rather than a smarter search engine.
Transforming the workforce (not just the technology) with AI strategist Jamie Pride
Most AI talks are about the technology. Jamie Pride opened the afternoon at Canvas 26 Sydney by promising the opposite: A session about AI without really talking about AI. Jamie is CEO of Humanly Agile, and he’s had a front-row seat to a few technology waves as the CEO of REA Group, Partner at Deloitte, and one of the first employees at Salesforce. These days he works with boards, C-suites, and executives on the part of AI most strategies skip: People.
Why individual AI speed isn't delivering the ROI CIOs expected
89% of executives say AI has increased speed. Only 6% can point to org-wide ROI. IDC’s Wayne Kurtzman and Atlassian’s Liz Fosslien unpack what’s missing – and where CIOs should start. Everyone on your team is faster. So why isn’t your organization moving further?
78% faster response time, 94% CSAT with #ZendeskAI | Zendesk customer story: Sinch Engage
How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.
Agentic AI for email: Quickly resolve complex email threads with AI agents | What's New
Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.
For You Page for all your AI sessions in Jira | Atlassian
All your AI sessions in one place. The For You page in Jira gives you a real-time view of everything your agents are doing, what's running, what's finished, and what needs your attention. Review completed coding sessions, approve pull requests, and kick off new agent sessions directly from the page. Stay on top of your AI-powered workflow without hunting across tools. Watch to see how it works.
Leena AI vs Moveworks Comparison 2026 | Best HR AI Platform for Enterprise vs Mid-Market
Choosing between Leena AI and Moveworks? In this video, we compare two of the leading HR AI platforms to help you decide which solution best fits your organization. We'll cover: Features and capabilities HR AI automation and workflow execution Employee self-service experience Integrations and scalability Best fit for enterprise vs. mid-market companies Pricing considerations and ROI A powerful alternative built for growing businesses.
New research reveals how AI is making jobs bigger
When a tool can do in seconds what used to take hours, it’s natural to wonder if there will be any work left for humans. But new research from Atlassian’s Teamwork Lab suggests the opposite: Rather than shrinking an employee’s remit, AI appears to be expanding both the breadth of what employees take on and the depth at which they operate.