Teams | Collaboration | Customer Service | Project Management

How to scale customer support in the AI era, with Zendesk + HyperJar

How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.

Top 14 HR analytics software solutions for 2024

The choice of HR analytics software is an important decision that can significantly impact your organization’s human resources strategy. Are you using the right tools to turn workforce data and people analytics into better HR decisions? HR analytics software transforms how businesses track, understand, and develop their workforce, enhancing employee experience by providing essential metrics and predictive insights that support better decision-making.

The Future of Customer Experience: How AI is Leading the Charge

When we think of the most game-changing innovations in recent times, there are many candidates. For instance, renewable energy solutions have changed how we think about sustainability and go about reducing carbon emissions. We’ve also seen the rise of blockchain technology that creates decentralized systems impacting finance, public administration, and even the food sector. ‍

AI Collaboration Report: "Using" AI is not enough - here's what your organization is missing

Stop “using” AI. Start collaborating with it. Our latest research from Atlassian’s Teamwork Lab shows that when it comes to getting the most out of working with AI, mindset matters far more than adoption – and is key to maturity. Our data reveals two primary groups of people who engage with AI at work: one group sees it as a tool, while the other treats it like a team of expert advisors.

AI change management fireside chat with Benevity - Zendesk Community Event

Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.