25 free and customisable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
December 2024
Customer retention: Metrics, strategies, and examples
Discover tried-and-tested customer retention strategies to keep customers coming back.
Setting up for success with Zendesk WFM: Forecasting
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into all things forecasting!
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
What is customer value? Definition, formula, and importance
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Setting up for success with Zendesk WFM: Setting up and generating schedules
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.
Standard AI CEO on going from autonomous checkout to computer vision insights | Sit Down Startup
Welcome back to this week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company. Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.
Setting up for success with Zendesk WFM: Activity tracking and segmentation
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Exporting datasets with Zendesk Explore
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The 3 biggest AI mistakes + best practices to avoid them
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Keeping customers satisfied during hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.