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Mentions - get the attention in a busy chat

Group conversations can get noisy – new ideas, status updates, answers to questions, the occasional joke. It can be easy to miss important info, or a question directed at you. The new mentions functionality highlights your name visually and makes it easy to scan the text and find the sections relevant to the reader. Searching for "@My Name" (replace it with your actual name, of course) returns all mentions of you giving everyone another way to search and filter the most important messages.

Stakeholder communications during a crisis

When Maersk, a global leader in shipping and logistics, was hit by the NotPetya ransomware attack in 2017, it not only found itself unable to manage day-to-day operations efficiently, but also unable to effectively inform the markets and its stakeholders of its response. Combined, the financial impact of NotPetya on Maersk is estimated to have exceeded USD$300m.

Greatest challenge to secure enterprise messaging = employee education

For CIOs and IT teams, the debate over which secure enterprise messaging app to use is typically fought over the level of security on offer. However, for business users, the decision is often less clear, and typically the result of poor understanding. New research has highlighted that many people remain unclear over the level of protection offered by secure, end-to-end-encrypted (E2EE) messaging apps, when compared to basic services such as SMS text messaging (and even phone calls).

Do mobile messaging apps have a role in government and the public sector?

The answer is: “Yes, but it depends on the app being used!”. Public sector employees are no different to their private-sector counterparts in that they’re demanding more modern, mobile solutions for collaboration and communication. However, without clear direction from ICT leaders, many are becoming reliant on consumer-grade tools that put data, and digital compliance, at risk.

The 9+ Slack Alternatives to Choose From

Collaboration applications are built for easing communication in business. They empower co-workers to communicate and share ideas across diverse teams and projects in order to attain the best work results! Regardless of form and size, these days workplaces would certainly need a tool to interact with each other digitally. It is evident that most of the companies until now rely on Skype for peer-to-peer communication.

Zendesk Launches Discord Integration Enabling Seamless Customer Support Within World's Largest Gaming Community

SINGAPORE – August 14, 2018 – Zendesk, Inc. (NYSE: ZEN) today announced an integration with Discord that makes it easier for game developers and publishers to solve customer service issues directly in Discord without interrupting game time.

Is your video conferencing solution really secure?

Whether it’s a weekly team meeting, or a quarterly board meeting - video conferencing has become one of those ubiquitous technologies that we all take for granted. However, while many enterprises have large-scale deployments of conferencing tools (such as Cisco Webex), many still default to desktop apps like Skype, Slack, or even Whatsapp for real-time, ad-hoc video calls between employees (and even their clients).