Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at all times. With an efficient call center strategy, you can enhance your brand image and improve customer satisfaction. Wondering how you can achieve optimum call center efficiency? Don’t worry. We’ve got you covered.

Enterprise leaders are looking for ways to optimize the employee experience in order to attract and retain the best talent.

Presenteeism is a growing concern for managers and HR across the world. Organizations should try and tackle this issue and help the employees avoid the mental and physical effects of not taking sick leave when needed.

Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.

Workpuls is bringing you details on our newest feature - Organizational Level Labeling! Find out how it works, and how it will benefit your organization.

Minimizing distractions when working from home is an ongoing battle. We show you how to get rid of the mental clutter and retain your focus. Working from home poses a myriad of challenges, but distractions are perhaps one of the biggest that we constantly need to overcome. Whether it's other people, children, that load of laundry that needs doing, or simply trying to adapt to the work/life balance in the home environment, there are so many ways our attention is diverted.

Identify employees at risk of suffering burnout and implement proven strategies for keeping them focused, productive, and fulfilled.

New research shows people value flexibility and belonging more than ever.

Discover how you can use employee tracking software to boost employee well-being and make your teams work better together.

Good employee productivity goes a long way in boosting your company’s revenue and profits. But how do you quantify productivity? One way is by calculating the employee productivity ratio. The ratio considers different outputs (like the number of units produced) and inputs (like labor hour values) to determine how well your organization uses the resources. In this article, we’ll discuss what the employee productivity ratio is, its formula, and the steps to calculate it.