There are many benefits of using a remote workforce, such as lowering overhead costs and gaining access to a larger talent pool. However, this trend also opens up more opportunities for cybercriminals to hack into your system and steal sensitive data. Cyberattacks can lead to customer loss, brand reputation loss, and productivity/operational loss. In fact, customer attrition rates can increase by as much as 30 percent following a cyberattack!

Customer relationship management (CRM) software is a powerful tool for any sales team; it saves them time and provides invaluable data insights for nurturing prospects until they become customers. But, surprisingly, it’s more common for sales reps to use Excel and email to store and manage prospect data than it is to use a CRM system. And for the teams that do use a CRM, few take full advantage of the tool.

If you’ve been using G Suite for in the past years, you must have noticed one aspect of their offer – Hangouts Chat. While it has changed over the years, Hangouts has stayed as one of the most prominent team chat apps out there, primarily because it’s so well integrated into Google’s offer. If you’ve been following our blog, you may have noticed that we love comparing team chat apps in our team chat wars.

Better communication at work is the answer. Ok, maybe not THE answer… but it’s close. Fact is, it’s almost always step number one when addressing persistent issues that hold you back, as well as what helps you move from good to great. Better communication increases understanding, fosters trust, and stands out as the essential ingredient for getting things done. It’s not a silver bullet, it’s silver buckshot.

Here’s something support leaders in the trenches know all too well: customer interactions are on the rise, which goes hand-in-hand with consumers’ expectations that the service they’ll receive will be stellar. That’s challenging enough for any business, but for companies in growth mode, those trends can lead to serious strain on support operations.

Have you ever heard someone say the price of growth is change? An old boss of mine used to say this regularly, and there’s a lot of truth to it. As your organization grows, it’s guaranteed to cause a lot of change. One place where this growth-fueled change often manifests itself is in how you support your customers. The last thing you want is to see your customer count skyrocket while your customer experience and customer satisfaction suffer.

For decades, outsourced customer support was considered an easy way for businesses to increase support bandwidth at a reduced cost. But in too many cases, the quality of service suffered as a result. As recently as 2018, a survey by Gladly found that 61% of customers felt like they were treated as nothing more than a case number.

Looking for best video conferencing software list, then you’re on the right page Here you can find details list of each video conferencing app with their benefits 96% of remote employees and businessmen believe that video conferencing is efficient at improving the connectedness. According to Owl Lab’s 2019 report, video conferences are the most preferred methods of communication in scenarios where in-person meetings are not possible.

Companies that collaborate through screen sharing software & co-browsing enjoy 2.4% annual decrease in support cost, year-over-year Screen sharing feature enables a user to instantly see another user’s screen and direct them through the toughest of conversations, guidelines, and interfaces. You can make the session more interactive by using a mouse to remotely annotate, highlight, scroll and click on the user’s screen.

For a lot of people, remote work is the norm. For those that are accustomed to it, working remotely can give you time to focus on specific tasks or catch up on things without the interruptions that can happen in a shared office space. But if you’re not used to it, suddenly being asked to work remotely can feel a bit strange — and bring its own set of challenges. At Teamwork, we believe that it’s so important to empower workers to keep work going, wherever you are.