How do you like the idea of creating an application that will be rebranded by others? Your client gets to resell it as their own product, but not before they pay you all the charges for production/designing. If this idea interests you, then this page is where you need to be. Take a break from your work or anything that you’re doing right now. This blog post needs your undivided attention. 5 minutes will be enough. Let’s start with the basics.

The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…

In OneDesk, dashboards are a type of ‘view’ which are displayed in the left panel and show you some useful charts and statistics about your data. You can create and save your own dashboard-views, just like you can create tree-views, card-views, gantt-views, etc.

Unless you build or program computers for a living, you could be forgiven for never having wondered what actually happens under the hood. How do computers make decisions? What do their instructions look like? Can they, y’know… think?

When was the last time you forgot to do an important task? And, when was the last time you decided to create online to-do lists, but never kept up to it-because obviously, who has the time to pull out a pen and paper to note everything down? Well, you are not alone. It’s a human tendency to forget things, and later regret not being efficient at task management.

What a good feeling it is to look back at our past year knowing we’ve been more successful and productive than ever. Among other things, we opened our new office in London, as well as launched our partnership program and productivity calculator. Last but not least, we also made some great improvements to our website and logo – that’s right, we had a rebranding. And we are not stopping here.

Shift your conversations and files into channels, and help your entire team leave silos like email behind Human Resources

Customer service is what truly makes or breaks your business. Every interaction your support team has with end-users is essential in shaping their perception of what your brand represents. Customers, at each stage of their journey, expect a good standard of service and will not appreciate slow, unprofessional answers. In fact, we found out that 56% of consumers globally have stopped doing business with a brand due to a single bad service experience in the last 12 months.

ChatOps is about bringing conversations, tools, files, and automation into a single space. Mattermost has a number of plugins that support ChatOps and real-time DevOps workflows through integrations with developer tools like Jira, GitLab, GitHub, Bitbucket, and Jenkins. At the core is the Mattermost Server.

When it comes to your “whole self” and how you’re supposed to bring it to work, there’s a lot of talking and not so much walking. Let’s change that.